Outdoor Days Co Shipping Policy

Thank you for shopping with Outdoor Days Co.  Here’s what to expect when your order is on its way.

Delivery Areas & Shipping Costs

We deliver within Australia subject to product availability and courier coverage.

Shipping rates vary depending on your location and the items in your order. Applicable shipping charges are displayed at checkout. Western Australia orders may have different shipping rates and longer delivery timeframes.

Some products cannot be delivered to certain regional or remote postcodes. If we’re unable to deliver your order, we’ll contact you and refund any items we cannot supply.

Order Processing & Dispatch

Orders are generally dispatched within 1–2 business days after payment has been received.

Our order cut-off time is 5:00 pm AEST (Brisbane time), Monday to Friday. Orders received after this time, on weekends or on public holidays are processed from the next business day.

Processing and delivery estimates refer to business days, excluding weekends and public holidays.

Estimated Delivery Times

After dispatch, estimated transit times are:

• Most Australian locations: 3–14 business days.
• Western Australia: typically 7–14 business days.
• Regional and remote locations: additional delivery time may be required.

These transit estimates are in addition to the 1–2 business day processing period.

Delivery dates are estimates and cannot be guaranteed. Stock availability, peak periods, weather and courier disruptions may affect timeframes. If we become aware of a stock issue or unexpected delay affecting your order, we’ll notify you as soon as possible.

Packages & Separate Deliveries

Our curated outdoor packages may contain items supplied from different warehouses or delivered by different couriers.

This means your order may arrive in multiple parcels on different days, with separate tracking details for each shipment. Please check each tracking notification before reporting an item as missing.

Order Confirmation & Tracking

You’ll receive an order confirmation email after placing your order. Tracking details are provided once your items have been dispatched, either by us or the delivery provider.

We use a range of delivery providers, including Australia Post, Aramex, Allied Express, Border Express, CouriersPlease, Direct Freight Express, Hunter Express, Sendle, StarTrack, TNT and Team Global Express.

You can track each shipment using the link or tracking number provided in your dispatch email.

Delivery Addresses

Please provide a complete and accurate delivery address, along with a current email address and phone number.

A physical street address is required for most courier deliveries. PO Boxes may only be used where the product and delivery service support them. If you need delivery to a PO Box, please contact us before ordering to check availability.

Missed Deliveries & Authority to Leave

Delivery arrangements depend on the courier and service used. Your delivery may require a signature or allow the parcel to be left in a safe place.

If you authorise a courier to leave your order unattended, please nominate a secure, weather-protected location.

If delivery cannot be completed, your parcel may be taken to a Post Office, collection point or depot. The courier may provide a card, email or SMS with collection or redelivery instructions. Please follow these instructions promptly.

Address Changes

If you need to change your delivery address, contact us as soon as possible with your order number and the correct address.

We’ll do our best to assist, but address changes cannot be guaranteed once an order has been processed or dispatched.

Delivery Issues

If your order is overdue, arrives damaged or appears to be missing an item, please contact us with your order number and relevant details. For damaged items, include photos of the product and packaging so we can help resolve the issue.